November 1-4, 2020 Phoenix 360 | Live & Virtual
Orlando 2019 Theater Sessions
The brightest minds, biggest brands and most provocative voices explore and debate the essential themes shaping the Tours, Activities & Attractions in the tours, activities and attractions industry.
What should you expect? No sales pitches. No sponsored sessions. Just the essential trends and perspectives that matter most to your business
Check out the Theater Sessions from Arival Orlando 2019 to give you an idea of what to expect.
The Great Tech Debate: A Roundtable with Reservations
The rapid growth and adoption of reservation systems have made mission-critical tech accessible to even the smallest operators and brought much of our industry online. But just how different are all of these systems (Arival has identified more than 100), how do operators begin to choose, and what does it mean now that alignments are emerging between some tech systems and major online travel agencies? We’ll dive in and pull no punches as we talk tech and what it means to you with the CEOs of four reservation system companies.
Chris Atkin, CEO of Rezdy
Ruzwana Bashir, Co-Founder & CEO of Peek
Jason Morehouse, Co-founder & CEO of Checkfront
Max Valverde, CEO of FareHarbor
Ask Me Anything: Airbnb
Experiences, the once-fledgling tours and activities initiative of the online accommodation giant, is growing up fast. Airbnb now boasts more than 30,000 experiences around the world, a new multi-day tour division and more. This candid interview will delve into how Airbnb is working operators, and we’ll ask their head North America the questions you need answered to see if you should be working with them.
Can Branding Grow Your Tour & Activity Business
Jack Louis, President of Fat Tire Tours
Alice Jong, Research Manager of Phocuswright
A Very Visible Impact
Ask Me Anything: TripAdvisor
Creating Content that Captivates
Tap the Corporate Experiences Market
Disruption is Universal
Frank Belzer, Senior Vice President – Portfolio Sales at Universal Parks and Resorts
Jenna Blumenfeld, Managing Editor at Arival
Hotels Want You – Marriott
How to Win the Spanish Speaking Traveler
Let’s Get Direct about Growth and Distribution
Bruce Rosard, Co-founder & COO at Arival
Liz Gilbert, Director, National Accounts & Travel Industry Sales at Hornblower Cruises & Events
Kelly McHugh, Marketing & Development Director at Pacific Whale Foundation
Gus Moore, Owner / Operator at Miami Tour Company
Operator Story: Putting People First
The Joy of Growing Pains
Next from Asia The Rise of Southeast Asia
Operator Story: Branding Bad
Using Customer Insights to Create Culinary Experiences
The Science of Designing an Amazing Guest Experience
Online Expectations of the Next Gen
Tools for Tomorrow’s Operator
Alex Govoreanu, Questo – the game is the tour
Christian Watts, Magpie – all of your content, everywhere
Michael Weiss, Bitemojo – food tours by smartphone
Erik Blachford, Technology Crossover Ventures
Georgette Blau, On Location Tours
Chris Hemmeter, Thayer Ventures
Nichole Williamson, M56
Alex Kremer, Arival
Douglas Quinby, Arival
Traveler Trends: What Your Customers Want
See Highlights of
Watch Videos of Previous Events Below:
Hear What Attendees Say
“If you’re in the Tours and Activities space you MUST attend this conference, it’s as simple as that."
Ben Holz, Activity Maui
“Bravo Arival! Finally an industry conference dedicated specifically to the needs and wants of the tours and activities sector! The content was so relevant and the cost of the conference was accessible enough to allow a last minute add on. Can’t wait for next year’s conference!"
Michelle Israel, San Diego Zoo
“It’s a totally community oriented event. It was spectacular to meet everyone here. We are really witnessing the birth of our industry right here."
Alex Meerab, Checkfront
Arival Orlando Attendees Tell Us What They Thought of the Event (And Major Takeaways)
Tour operators react and share their experience from ARIVAL Orlando 2019. Tourpreneur Host Shane Whaley asked 14 Arival attendees what they thought of the Arival Orlando event and what were some of the major learnings. [email protected] Presented by Checkfront. Tune in for espresso shot style interviews!
How We Moved to the Caribbean and Built a Boat Tour Business from Scratch
Ellen Mannaert left her corporate job in Holland to start up a boat tour operator in Punta Cana. In this candid interview, Ellen of Breakers Boat Trips Punta Cana shares her lessons on not just setting up a tour business, but being a tour operator in a foreign country. We also talk about boat trips marketing, how Ellen sells tours through hotels and how most of her OTA bookings for her tours are coming via Bookit.
Ellen also shares why she decided to attend Arival for the first time and why it is important to follow our passion.
Meet David Naczycz of Urban Adventures, NYC
10 minutes with David Naczycz of NYC Urban Adventures. David sat down with Tourpreneur Podcast Host Shane Whaley and revealed how built his tour company and why he decided to work with Urban Adventures.