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  November 1-4, 2020     Phoenix 360 | Live & Virtual

Phoenix 360

Nov 1-4, 2020

Live & Virtual

Register Now

The Theater

The brightest minds, biggest brands, and most provocative voices explore and debate the essential themes shaping the Tours, Activities & Attractions in the tours, activities, and attractions industry.

What should you expect? No sales pitches. No sponsored sessions. Just the essential trends and perspectives that matter most to your business

Check out the Theater Sessions from Arival 2018 in Las Vegas to give you an idea of what to expect.

Theater Session One – Tuesday Morning
Online Travel Agencies

Opening Keynote

Speaker: Douglas Quinby, co-founder and CEO, Arival

Ask Me Anything – TripAdvisor Experiences

Speaker: Dermot Halpin, President, TripAdvisor Experiences and Vacation Rentals

Ask Me Anything – Expedia Local Expert

Speaker: Jen O’Twomney, Vice President, Expedia Local Expert

Suppliers’ Say

Speakers: Will Obbard, Business Development Director, Merlin Entertainments; Peter Syme, Managing Director, 1000 Mile Journeys; Stephen Oddo, CEO and co-founder, Walks

Theater Session Two – Tuesday Morning
It’s a Big Big World Out There

Redefining Brands in an Online World

Speaker:Tao Tao, co-founder & COO, GetYourGuide

Asia or Bust

Speaker: Eric Gnock Fah, co-founder & COO, Klook

The Corporate Story

Speaker: Stephanie Baker, CMO, Entertainment Benefits Group

The Other Tour Operators

Speaker:Dan Christian, Chief Digital Officer, The Travel Corporation

Take a Pass

Speaker:Ted Stimpson, CEO, Leisure Pass

Theater Session Three – Wednesday Morning
Locals, Pros, Stories & Futures

Tours or Experiences?

Speaker:Douglas Quinby, co-founder and CEO, Arival

Ask Me Anything – Airbnb Experiences

Speaker: Riccardo Ulivi, Head of North American Operations – Experiences, Airbnb

The Big Debate: Like a Local? Or with a Pro?

Speakers: Matthijs Keij, CEO, Withlocals; Nick, Brad Weber, CEO, Gray Line Worldwide, Riccardo, Head of North American Operations – Experiences, Airbnb; Nick Whitfield, CEO, City Unscripted

Big Voice: Savor the Story

Speaker: Akila McConnell, Founder and Chief Eating Officer, Atlanta Food Walks

Big Voice: Are You Xperienced?

SpeakerAdam Olalde, CEO, Xtreme Xperiences

Our Future: Reading the Tours, Activities & Attractions Tea Leaves

SpeakerErik Blachford, Venture Partner, Technology Crossover Ventures

Theater Session Four – Wednesday Afternoon
Connecting with the Customer

Selling Stuff with Humor

SpeakerDJ O’Neil, CEO & Creative Director, Hub Strategy and Communication

What the Heck are We and How do we Brand?

SpeakersEnrique Ybarra, Founder, President and CEO, City Sightseeing Worldwide; Stacy Shuster, Director of Marketing and Sales, Ripleys Believe it or Not!; Evan Frank, CEO, Context Travel

How’s Your Rep?

SpeakerJohn Carroll, Senior Brand Evangelist, Yelp

Big Voice: Surviving the Seaworld PR Saga

SpeakerDan Dipiazzo, Vice President, Marketing, SeaWorld, Aquatica, Discovery Cove

Google Wants In

SpeakerLax Poojary, CEO & co-founder, Touring Bird by Google’s Area 120

Theater Session Five – Thursday Morning
Big Trends, Big Voices, Big Bookings

What Your Customers Want: New Research from Arival

SpeakerDouglas Quinby, co-founder and CEO, Arival

The Big Interview

SpeakerAlex Payne, CEO, Big Bus Tours

Big Voice: The Price of Entry

SpeakerHaley Ward, Head of Tourism Sales and Marketing, The Metropolitan Museum of Art

Unforgettable: The Tours that Get Remembered

SpeakerKelsey Tonner, Founder, Be A Better Guide

Get to Know Your DMO

SpeakerClaire Carlin, Vice President Partnerships and Alliances, Destination DC

Big Voice: Let’s Add a City – or Several

SpeakerKevin Durkee, Owner and Big Cheese, Culinary Adventure Company

Ask Me Anything –

SpeakerRam Papatla, Vice President, Global Experiences,

See Highlights of
Arival Americas

Watch Videos of Previous Events Below:


Hear What Attendees Say


“If you’re in the Tours and Activities space you MUST attend this conference, it’s as simple as that."

Ben Holz, Activity Maui

“Bravo Arival! Finally an industry conference dedicated specifically to the needs and wants of the tours and activities sector! The content was so relevant and the cost of the conference was accessible enough to allow a last minute add on. Can’t wait for next year’s conference!"

Michelle Israel, San Diego Zoo

“It’s a totally community oriented event. It was spectacular to meet everyone here. We are really witnessing the birth of our industry right here."

Alex Meerab, Checkfront

Arival Orlando Attendees Tell Us What They Thought of the Event (And Major Takeaways)

Tour operators react and share their experience from ARIVAL Orlando 2019. Tourpreneur Host Shane Whaley asked 14 Arival attendees what they thought of the Arival Orlando event and what were some of the major learnings. [email protected] Presented by Checkfront. Tune in for espresso shot style interviews!



How We Moved to the Caribbean and Built a Boat Tour Business from Scratch

Ellen Mannaert left her corporate job in Holland to start up a boat tour operator in Punta Cana. In this candid interview, Ellen of Breakers Boat Trips Punta Cana shares her lessons on not just setting up a tour business, but being a tour operator in a foreign country. We also talk about boat trips marketing, how Ellen sells tours through hotels and how most of her OTA bookings for her tours are coming via Bookit.

Ellen also shares why she decided to attend Arival for the first time and why it is important to follow our passion.

Meet David Naczycz of Urban Adventures, NYC

10 minutes with David Naczycz of NYC Urban Adventures. David sat down with Tourpreneur Podcast Host Shane Whaley and revealed how built his tour company and why he decided to work with Urban Adventures.

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