October 28-31, 2019 Orlando, Florida
VP, Tours & Activities at Marriott International
Susan leads Marriott International’s global tours and experiences business, responsible for activating consumer experiences both digitally and on-property at Marriott’s over 7,000 hotels and 30 brands. Her mission is to leverage Marriott’s unique position in the in-destination experiences industry, enriching the guest stay and enabling hotels to deliver memorable travel experiences through their longstanding partnerships with local experience operators. Susan has developed a passion for digital distribution and a strong empathy for suppliers across 7 years at Marriott, including prior roles in the Customer Experience and Digital Distribution teams. As a graduate of the Cornell Hotel School, she believes that delivering great customer experiences is inherent to all aspects of the hospitality industry and is thrilled to contribute to the travel industry in a new way.