October 28 - 31, 2019   Gaylord Palms

The Theater

The brightest minds, biggest brands and most provocative voices explore and debate the essential themes shaping the Tours, Activities & Attractions in the tours, activities and attractions industry.

What should you expect? No sales pitches. No sponsored sessions. Just the essential trends and perspectives that matter most to your business

Check out the Theater Sessions from Arival 2018 in Las Vegas to give you an idea of what to expect.

Theater Session One – Tuesday Morning
Online Travel Agencies

Opening Keynote

Speaker: Douglas Quinby, co-founder and CEO, Arival

Ask Me Anything – TripAdvisor Experiences

Speaker: Dermot Halpin, President, TripAdvisor Experiences and Vacation Rentals

Ask Me Anything – Expedia Local Expert

Speaker: Jen O’Twomney, Vice President, Expedia Local Expert

Suppliers’ Say

Speakers: Will Obbard, Business Development Director, Merlin Entertainments; Peter Syme, Managing Director, 1000 Mile Journeys; Stephen Oddo, CEO and co-founder, Walks

Theater Session Two – Tuesday Morning
It’s a Big Big World Out There

Redefining Brands in an Online World

Speaker:Tao Tao, co-founder & COO, GetYourGuide

Asia or Bust

Speaker: Eric Gnock Fah, co-founder & COO, Klook

The Corporate Story

Speaker: Stephanie Baker, CMO, Entertainment Benefits Group

The Other Tour Operators

Speaker:Dan Christian, Chief Digital Officer, The Travel Corporation

Take a Pass

Speaker:Ted Stimpson, CEO, Leisure Pass

Theater Session Three – Wednesday Morning
Locals, Pros, Stories & Futures

Tours or Experiences?

Speaker:Douglas Quinby, co-founder and CEO, Arival

Ask Me Anything – Airbnb Experiences

Speaker: Riccardo Ulivi, Head of North American Operations – Experiences, Airbnb

The Big Debate: Like a Local? Or with a Pro?

Speakers: Matthijs Keij, CEO, Withlocals; Nick, Brad Weber, CEO, Gray Line Worldwide, Riccardo, Head of North American Operations – Experiences, Airbnb; Nick Whitfield, CEO, City Unscripted

Big Voice: Savor the Story

Speaker: Akila McConnell, Founder and Chief Eating Officer, Atlanta Food Walks

Big Voice: Are You Xperienced?

SpeakerAdam Olalde, CEO, Xtreme Xperiences

Our Future: Reading the Tours, Activities & Attractions Tea Leaves

SpeakerErik Blachford, Venture Partner, Technology Crossover Ventures

Theater Session Four – Wednesday Afternoon
Connecting with the Customer

Selling Stuff with Humor

SpeakerDJ O’Neil, CEO & Creative Director, Hub Strategy and Communication

What the Heck are We and How do we Brand?

SpeakersEnrique Ybarra, Founder, President and CEO, City Sightseeing Worldwide; Stacy Shuster, Director of Marketing and Sales, Ripleys Believe it or Not!; Evan Frank, CEO, Context Travel

How’s Your Rep?

SpeakerJohn Carroll, Senior Brand Evangelist, Yelp

Big Voice: Surviving the Seaworld PR Saga

SpeakerDan Dipiazzo, Vice President, Marketing, SeaWorld, Aquatica, Discovery Cove

Google Wants In

SpeakerLax Poojary, CEO & co-founder, Touring Bird by Google’s Area 120

Theater Session Five – Thursday Morning
Big Trends, Big Voices, Big Bookings

What Your Customers Want: New Research from Arival

SpeakerDouglas Quinby, co-founder and CEO, Arival

The Big Interview

SpeakerAlex Payne, CEO, Big Bus Tours

Big Voice: The Price of Entry

SpeakerHaley Ward, Head of Tourism Sales and Marketing, The Metropolitan Museum of Art

Unforgettable: The Tours that Get Remembered

SpeakerKelsey Tonner, Founder, Be A Better Guide

Get to Know Your DMO

SpeakerClaire Carlin, Vice President Partnerships and Alliances, Destination DC

Big Voice: Let’s Add a City – or Several

SpeakerKevin Durkee, Owner and Big Cheese, Culinary Adventure Company

Ask Me Anything – Booking.com

SpeakerRam Papatla, Vice President, Global Experiences, Booking.com

Arival Partners

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