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Special Arival Live Online Event

12 March 2020 Onwards

 

Insights that Matter in Challenging Times: Helping Operators of Tours, Activities & Attractions Weather the Downturn

 

Arival is here for you, wherever you are.

Arival Online is a series of live online events to help creators and sellers of tours, activities and attractions come together, learn and better their business for the future.

Arival Online Schedule

Arival Online is a series of live webinars beginning March 12 through April 9, 2020. These online events are designed to help creators and sellers of tours, activities, attractions and experiences through the current downturn and prepare your business for the recovery.

Arival will hold a series of 45-minute webinars each week through April 9. Each webinar will be recorded and available on demand, along with all presentation material.

See the schedule, register for the sessions you want, and let’s work together to make the Best Part of Travel even better through this difficult time.

 

Contending with Crisis: What Operators Can Do to Get Through It Now (roundtable)

The rapid spread of coronavirus and its impact on travel and tourism has brought a swift and forceful reminder to us all: from terrorism and political instability to natural disasters, overtourism, and disease outbreak, travel and tourism is always on the front lines. This session assembles industry leaders with decades of experience in travel and tourism, as they weigh in on how you can confront the challenges of today.

 

In this Arival Online Event you will:

  1. Get perspective from industry leaders on the front lines navigating through the current crisis
  2. Learn key strategies for navigating crises and downturns
  3. Get specific actions and tips to take to weather the coronavirus crisis
  4. Learn how to take full advantage of a downturn and prepare for the recovery (yes, it’s coming)

 

Tom Jenkins

Tom Jenkins

CEO, ETOA

Stephen Oddo

Stephen Oddo

CEO & Founder, Walks

Yaron Burgin

Yaron Burgin

Co-owner and CEO of Abraham Hostels & Tours

Claudio Bellinzona

Claudio Bellinzona

Co-Founder & COO, MUSEMENT

Ask Me Anything: On the Front the Front Lines with Simone Gozzi, Founder & CEO, City Wonders

Tuesday, 17 March 2020, 11:00 EST & 16:00 CET
Interviewer: Douglas Quinby, CEO, Arival

Since its founding in 2004, City Wonders has emerged as one of Europe’s leading tour operators, featuring tours of Europe’s most iconic cities and sites. Now the company is on the front lines of an extraordinary crisis. Hear how its founder is leading the organization through one of its biggest challenges ever.

Simone Gozzi

Simone Gozzi

Founder & CEO, City Wonders

Douglas Quinby

Douglas Quinby

Host, Co-founder & CEO, Arival

Profit Optimization for Tours & Activities

Wednesday, 18 March 2020, 11:00 EST & 16:00 CET
Presenter: Iwona Wojcik, Global Revenue & Performance Manager, Walks

In times like these, having a thorough understanding of your financial performance is critical, especially for individual tours, and even individual departures. This workshop will review financial analysis strategies for understanding profit margins for tours, examine pricing and cost-management strategies, and explore approaches to improve profitability.

Iwona Wojcik

Iwona Wojcik

Global Revenue & Performance Manager, Walks

Workshop: Pricing & Marketing in a Downturn

Thursday, 19 March 2020, 11:00 EST & 16:00 CET
Presenter: Lukas Hempel, Managing Director, bookingkit

How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions should you use? This workshop walks through best practices and key tips to keep your marketing and pricing on track.

 

Lukas C.C. Hempel

Lukas C.C. Hempel

Founder & Managing Director at Bookingkit

Arival Town Hall: Coronavirus Pulse Study and Open Discussion on How Are Operators Are Responding – Come Ask Questions

Friday, 20 March 2020, 11am EST & 16:00 CET
Panel: Douglas Quinby, CEO, Arival; Peter Syme, Managing Director, 1000 Mile Journeys; Sean Finelli, CEO, The Tour Guy

Arival has been conducting a survey of the impact of coronavirus since March 8. In this Arival Online event, Arival CEO Douglas Quinby walks through key findings and discusses them with leading tour and activity operators. Join the session, see what your industry colleagues are doing, ask your questions and get ideas on how you should be responding to the current crisis.

 

 

 

Douglas Quinby

Douglas Quinby

Host, Co-founder & CEO, Arival

Peter Syme

Peter Syme

Managing Director, 1000 Mile Journeys

Sean Finelli

Sean Finelli

CEO, The Tour Guy

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now

Monday, 23 March 2020, 13:00 EST & 18:00 CET
Kate Presto, President, KIS Accounting

The economy may be cyclical, but that doesn’t mean you’re at its mercy. You can proactively manage your company during a downturn. Smart financial management will help you weather any recession. This webinar will cover 8 actions you can take now.

Kate Presto

Kate Presto

President, KIS Accounting

Ask Me Anything: Ben Drew, President, Viator

Tuesday, 24 March 2020, 11:00 EST & 16:00 CET
Interviewer: Douglas Quinby, CEO, Arival

Earlier this year TripAdvisor surprised the industry by announcing a strategy change to emphasize the Viator brand. This candid online interview with new Viator president Ben Drew delves into the reasons for the change, what’s next for Viator and TripAdvisor, and what this means for operators of tours, activities and attractions.

Ben Drew

Ben Drew

President, Viator

Douglas Quinby

Douglas Quinby

Host, Co-founder & CEO, Arival

Mastering Facebook Ads to Grow Your Direct Business

Wednesday, 25 March 2020, 11:00 EST & 16:00 CET
Chris Torres, Founder & Director, Tourism Marketing Agency

Session Description:
Facebook has become a growing ingredient in the digital operator’s marketing stack, but how travelers use it, and how tour and activity operators must approach it, stands apart from other marketing channels. This workshop will walk through the traveler journey through Facebook and delve into advanced tactics such as audience targeting, custom audiences, content strategies, and use live examples to dissect the user journey on Facebook and help tour and activity operators develop specific action plans.

Level: Advanced

Who’s this for? All tour and activity operators actively marketing on Facebook

 

Chris Torres

Chris Torres

Director, Tourism Marketing Agency

Workshop: How to Choose Your Booking Tech

Thursday, 26 March 2020, 12:00 EST & 17:00 CET
Presenters: Christian Watts, Founder & CEO, Magpie; Todd Kersey, Founder & CEO, iOutdoor

If you need to refresh your tech, it’s best to do it during a downturn or low season. And there has been so much new tech coming into our sector. But which system should you choose? What features do you need? Which pricing model is right for you? This workshop will help you build a plan for evaluating and implementing a technology platform to manage your tours and activities and run your business more efficiently.

Who’s this for? Tour, activity and attraction operators considering new reservation technology

Christian Watts

Christian Watts

Founder & CEO, Magpie

Todd Kersey

Todd Kersey

Founder & CEO, iOutdoor

Research: Global Tour & Activity Operator Landscape

Tuesday, 31 March 2020, 11:00 EST & 16:00 CET
Douglas Quinby, Co-founder & CEO, Arival

The in-destination industry is experiencing enormous change. Operators need benchmarks and data to track their performance versus. the marketplace. Arival has fielded the largest global study of tour, activity and attraction operators around the world, and will be presenting key findings for the first time in this must-see session.

Douglas Quinby

Douglas Quinby

Host, Co-founder & CEO, Arival

Workshop: Programmatic Advertising for Tours, Activities & Attractions

Wednesday, 1 April 2020, 11am EST & 16:00 CET
Catlyn Origitano, Senior Manager, Destinations & SMB Attractions, GTM, Sojern

In this workshop, we’ll walk you through what it means to run and measure a multi-channel campaign that drives growth for your attraction. We’ll start by taking a traveler path to purchase across websites and devices and show how you could influence their buying decisions with different channels & different messages. We’ll walk you through things like audience selection, measurement, how to know when to shift budgets, and everything you need to know to feel like a programmatic pro.

Who’s this for? This webinar is designed for tour, activity and attraction operators engaged already engaged in digital advertising seeking to understand principles of multi-channel programmatic advertising techniques. 

 

Catlyn Origitano

Catlyn Origitano

Director SMB & Tourism Go to Market

Workshop: Working with Online Travel Agencies in Tough Times (So It Works for You)

Wednesday, 8 April 2020, 11:00 EST & 16:00 CET

Presenters:
Stephen Joyce, CEO, Rezgo
Jessica Rebstock, Skyline Sightseeing
Tina Kyriakis, Founder, Alternative Athens

Like it or not, most of us have to work with them. Online travel agencies (OTAs) are growing rapidly and have big plans. So what’s your plan for them? This popular workshop walks through the essential topics to develop a smart and balanced distribution strategy, how to best work with different OTAs, and how to optimize your sales while avoiding over-dependence on any one distribution channel.

Who’s this for? Tour, activity and attraction operators currently working with or considering selling through OTAs or other third-party distribution channels.

 

 

Stephen Joyce

Stephen Joyce

CEO, Rezgo

Jessica Rebstock

Jessica Rebstock

Director of Sales & Marketing at Skyline Sightseeing

Tina Kyriakis

Tina Kyriakis

Founder, Alternative Athens

The Return of the Chinese Traveler

Date and time to be announced
Presenter from Dragon Trail Interactive to be announced

It’s going to happen. It’s just a matter of when. Which tour and attraction brands will be ready when the Chinese traveler returns? This Arival Online event delves into the state of travel demand in China and the post-coronavirus outlook with Dragon Trail Interactive, the leading digital marketing agency focused on the Chinese travel market. If your tour, activity or attraction business serves the Chinese traveler, you won’t want to miss their return – or this webinar.

Announcing Speaker

Announcing Speaker

Soon

Workshop: 10 Tips for a Downturn

Date, time and presenters to be announced

Business downturns can be stressful on a business and its team. But they also provide an opportunity for planning and preparation. This online workshop walks through 10 things every tour, activity and attraction business should look at to weather the storm and prep for the recovery (because, yes, it is coming).

 

 

 

Announcing Speaker

Announcing Speaker

Soon

More sessions to be announced.

 

 

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