Information for our Attendees

27 February 2020

Coronavirus – COVID-19

Information for our attendees

The recent coronavirus outbreak has caused global concern. We expect nearly 700 attendees. We are monitoring developments closely and have taken precautions to ensure a safe and successful event for our attendees.

Please be assured that the safety and health of our show attendees is our number one priority.


Arival Berlin will run as scheduled  

To ensure that our attendees have the latest information, we are following the latest guidance from local and national authorities, including the German Federal Ministry of Health and the World Health Organization (WHO) as it relates to travel to Berlin and participation in the event.

We are working with our venues to put contingency plans in place as the situation develops.

As you may have read, the most important way to keep the virus from spreading is to practice good hygiene. The venue for Arival Berlin, the Vienna House Andels Berlin, will ensure that bathrooms are cleaned hourly with hand sanitizer available in all bathrooms. We will also make sure there is hand sanitizer available in different locations in the conference center.

Please note: A form such as the one that ITB Berlin is requiring for Exhibitors to fill out for entry into their event is not required and will not be necessary for entry into Arival.

 Current Risk Factors

The Federal Ministry of Health in Germany has, together with the Robert Koch Institute, announced that there is no evidence of sustained viral circulation in Germany at present. “For this reason, the risk to health in Germany currently remains low.” More information from the Robert Koch Institute is shown HERE and will be updated as necessary.

Risk factors for individuals are defined as either a stay in the affected risk regions within the last 2 weeks or been in contact with any person who has been tested positive for infection with the COVID-19/coronavirus.

  • These are the risk areas as defined by the Robert Koch Institute:
    • China: Hubei Province (including the city of Wuhan) and the cities of Wenzhou, Hangzhou, Ningbo, Taizhou in Zhejiang Province.
    • Iran: Qom Province
    • Italy: Province of Lodi in the region of Lombardy and the city of Vo in the Province of Padua in the region of Veneto.
    • South Korea: Gyeongsangbuk-do (North Gyeongsang Province)

The list of risk areas is being regularly updated by the Robert Koch Institute. Updates can be found on the website:

There are no entry bans to Germany for citizens from China, Asia or Italy at the moment. The Extraordinary Council of EU Health Ministers states that air travelers might be asked before landing in Europe if they have been in risk regions or in contact with persons who have been tested positive for an infection with the COVID-19/coronavirus.


Cancellation Policy

If you are unable to travel to Arival Berlin due to a government-imposed travel ban resulting from the coronavirus situation, Arival will provide a credit for a future Arival event. If your ability to travel is not directly affected by a government-imposed ban, then our existing cancellation policy applies.


Please Check Here For Updates

If you require further information, please do not hesitate to contact us at [email protected]


Staying Healthy @ Arival


Guidelines from the World Health Organization

Wash your hands frequently

Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.

Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.


Avoid touching eyes, nose and mouth

Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.


Don’t shake hands, do the elbow bump!

Why? See above- Hands touch many surfaces and can pick up viruses. When we shake hands we can transfer those viruses to others. Instead, try bumping elbows, a part of the body you literally can’t put anywhere near your eyes, nose or mouth!  


Practice respiratory hygiene

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately and wash your hands thoroughly with soap and water.

Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.


If you have fever, cough and difficulty breathing, seek medical care early

Do not attend if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of the local health authority.

For more information:

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  +1 720.410.9395

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