Our Greatest Assets – Managing Guides and Staff in Turbulent Times
Monday, 30 March 2020, 11:00 EST & 17:00 CET
Kelsey Tonner, Founder, Be a Better Guide Project and Online Tourism Academy
In this open discussion on managing the people on the front lines of our businesses, Kelsey will delve into how operators can best communicate with staff, support their guides, and show loyalty in times of economic uncertainty. He’ll explore creative roles your guides can play in the coming months, why tour leaders are perfectly positioned to create digital content, how your people-people can build new relationships for the future, and how guides can prepare for times of strife.