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Guide & Staff Training for Health and Safety

Originally aired:

16 Jul 2020 at 11:00 (EST)

Operators today have an abundance of documentation on health and safety for running tours and activities in a COVID world, but how do you train your guides and staff on all of these new procedures, and how should they communicate it to your guests? At the end of the day, it will be the guides who will need to know what to do if a guest shows symptoms and how to keep groups socially distanced, manage conflict, collect tips without touching hands, answer tough questions, make your guests feel safe, and keep everyone safe.

This free online event with veteran tour guide and guide trainer Nikki Padilla Rivera will walk you through how to train and support your guides and staff on all things health and safety as travel and tours reopen.