5 November 2019

13:30 – 15:00 South Gallery Rooms 20-21

Directions to the [email protected] Forum:


Please find us on the SECOND FLOOR of the South Gallery. Enter through S6 and make your way to the back of the gallery, use the elevators/ stairs behind the Ghana booth bringing you up to the 2nd floor where you will find Rooms 20 and 21.

What’s Next for the Best Part of Travel:
Tours, Activities, Attractions & Experiences


Digital, distribution and innovation are transforming travel’s third-largest and fastest growing sector: tours, activities, attractions and experiences. In this forum on Tuesday, 5 November from 13:30-15:00 in South Gallery Rooms 20 and 21 at WTM, Arival presents a series of sessions on current and future trends in the in-destination industry, including research insights from Arival’s CEO Douglas Quinby and interviews with market leaders across technology, OTAs and tour and attraction operators. [email protected] is the ideal way for all travel companies—hotels, destinations, distributors and OTAs as well as tour, activity and attraction operators—to learn about and harness the trends in travel’s most dynamic sector.

Arival @ WTM Agenda

Arival @ WTM Agenda

Travel’s Next Big Thing: Tours, Activities & Attractions 13:30-13:45

It’s travel’s third-largest and fastest growing sector, and its time has come. The digital transformation that swept through travel over the past two decades is now in full swing for tours, activities and attractions. This talk walks through the key drivers and changes underway, presents exclusive research on what travelers want, how they shop and book, and explains what it means for the broader travel and tourism industry.

Ask Me Anything: Klook 13:45-14:05

Klook emerged in a few short years from relative obscurity to become a leading voice in experiences across Asia. Now, that region’s tours & activities’ unicorn has big plans to expand, and it’s set it sights on Europe. Get the inside track on what’s next for Klook and how the Asian OTA plans to conquer Europe in this candid interview with Chief Commercial Officer Wilfred Fan.

Roundtable Debate: OTAs, Technology & the Future of Distribution 14:05-14:30

Technology and distribution are redefining how travelers find and book experiences, and are driving significant change among tour and attraction operators. This executive panel assembles voices from supply, tech and distribution to delve into the major themes shaping our industry.

An Arival Talk: Where Tech Ends – The Future of Immersive 14:30-14:45

The visionary behind London’s immersive entertainment experiences The War of the Worlds and Somnai speaks to the limits of tech and the possibilities that emerge from connecting virtual with real-world experiences.

Ask Me Anything: Golden Tours 14:45-15:00

The founder and chairman of Golden Tours shares his story from humble beginnings to leading one of London’s largest day tour operations, and gives his take on the state of our industry and where it’s headed.

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