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Arival 360

October 26 - November 5

5 Great Days, 60+ Sessions, 1 Engaging (Virtual) Event

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AGENDA OVERVIEW

The agenda is subject to change

 

The Way Forward

2020 is not the year we planned for. It’s certainly not the year we wanted. For all of the difficulties our industry has already endured, plenty of uncertainty and challenges remain. But find a way forward we must. Each of us must forge our own path ahead.

In this opening day for Arival 360, we assemble top operators and industry leaders from the Best Part of Travel to tackle head-on the tough topics and biggest challenges before us. We’ll skip optimism and pessimism for a good dose of realism. Together let’s confront what’s before us, and forge our way forward.

  • The Way Forward

The Way Forward

Challenges before us. Uncertainties ahead. Yet each of us must plot our path, and find our way forward. CEO Douglas Quinby kicks of Arival 360 with a look at the…

  • The Way Forward

View from the Top: The Empire State Building

Fresh off the completion of a $165 million renovation, New York’s most iconic attraction, along with countless tour and attraction operators across the country and around the world, was forced…

  • The Way Forward

Panel: Small Operators, Big Decisions

Close. Re-open. Hibernate. Furlough. Scale back (but not too much). Every travel business owner has been faced with the toughest of decisions this year. In this special roundtable, we have…

  • The Way Forward

Keynote: Planning Amid Uncertainty

Keynote: Planning Amid Uncertainty Casey Clark, CEO, Cultivate Advisors Many in tours, activities and attractions face big questions: how to keep going, how and when to restart, how to plan…

  • The Way Forward

The Planning Mindset: Let’s Dive In

The Planning Mindset: Let’s Dive In Casey Clark, CEO, Cultivate Advisors This workshop delves into the methodology outlined in the morning’s Planning amid Uncertainty keynote. Join Casey as he walks…

  • The Way Forward

Sit. Walk. Run: Setting Your Marketing Strategy

Recovery marketing is not one size fits all. In this interactive workshop, we’ll deep dive into the current tourism climate and explore how you can set your marketing strategy and…

  • The Way Forward

Operator Story: The Great Escape

From bike-riding as a child in Iran to completing a Ph.D. in Canada to fulfilling her dream as an entrepreneur and bike tour operator, Maria Rasouli has faced and overcome…

  • The Way Forward

Operator Voice: Digging Deep to Stay Inside Out

Operator Voice: Digging Deep to Stay Inside Out Stacey Toussaint, Founder & Chief Tour Guide, Inside Out Tours Stacey Tourssaint gave up a legal career to pursue her passion for…

  • The Way Forward

Ask Me Anything with Viator

After spinning off from TripAdvisor, our industry’s oldest OTA has rolled out new pricing and commission policies, new product quality standards, and more.  Join us for this candid interview with…

  • The Way Forward

Industry Happy Hour 

Industry Happy Hour Pour your drink of choice and join us for the end-of-the-day virtual bar chit-chat. We’ll invite several operators to chime on what they heard, learned, liked, and…

Rethink – Reboot – Restart – Rebound

No, 2020 is not the year we were supposed to have, but it’s the year we’ve got. Now is the time to do that hard work on your business that you were just too busy to get to before.

In this second day of Arival 360, we explore the business-critical topics and trends essential to every operator’s new future: sales and distribution, product design, pricing, operations, metrics, and more. Today’s the day to rethink, reboot, restart, and rebound.

  • Rethink - Reboot - Restart - Rebound

Welcome to Rethink – Reboot – Restart – Rebound

In this second day of Arival 360, we explore the business-critical topics and trends essential to every operator’s new future: sales and distribution, product design, pricing, operations, metrics, and more.…

  • Rethink - Reboot - Restart - Rebound

Keynote: Sunny Skies or Cold Winter? The Outlook for Europe

After a spring season decimated by the global travel lockdown, Europe’s travel industry showed signs of life as countries eased restrictions and the open borders of the Schengen region facilitated…

  • Rethink - Reboot - Restart - Rebound

Ask Me Anything with GetYourGuide

The Berlin-based unicorn with a $600 million war chest hasn’t slowed down during the pandemic. The company has continued its push with its own branded experiences, while its CEO has…

  • Rethink - Reboot - Restart - Rebound

Workshop: Make Your Viator Listing Excellent

Viator launched new quality standards for its product listings this past summer. In this workshop, key Viator team members review live listings and provide actionable feedback to help you improve…

  • Rethink - Reboot - Restart - Rebound

Workshop: The 12 Most Important Changes to Make

The 12 Most Important Changes to Make Across All Your Online Channels Right Now, To Sell in a COVID World COVID may be with us for a while. There are…

  • Rethink - Reboot - Restart - Rebound

How One Operator Chose Their Booking Tech

Choosing a reservations technology system for your business, whether you are large or small, is not easy. Tours and attractions veteran Jason Hackett has done it more than once. In…

  • Rethink - Reboot - Restart - Rebound

Pricing in a Pandemic (and the Rebound)

In times like these, every dollar matters. Even small changes in pricing strategy can have a big impact on your bottom line. This workshop explores the essential topics on pricing,…

  • Rethink - Reboot - Restart - Rebound

Keynote On Diversity: Serving the Black Traveler

From the Americas and Africa to Europe and the world, there is a large, diverse yet distinct segment of global travelers whose travel aspirations and ambitions have been changing and…

  • Rethink - Reboot - Restart - Rebound

Industry Happy Hour

Pour your drink of choice and join us for the end-of-the-day virtual bar chit-chat. We’ll invite several operators to chime on what they heard, learned, liked, and disliked on day…

Digital and Distribution Day

Google, Facebook, programmatic, video, conversion, res tech, mobile, chat…. the list of digital developments across our industry is only growing, and pandemic-driven shifts in traveler behavior are only accelerating the need for operators to become not just familiar, but fluent, with all of them.

This third day of Arival 360 is devoted to all things digital, from optimizing your online distribution partnerships to driving more direct bookings.

 

  • Digital and Distribution Day

Welcome to Digital and Distribution Day

Google, Facebook, programmatic, video, conversion, res tech, mobile, chat…. the list of digital developments across our industry is only growing, and pandemic-driven shifts in traveler behavior are only accelerating the…

  • Digital and Distribution Day

Keynote: Marketing without Money

Keynote: Marketing without Money Peter Ross, Founder, 829 Studios If our industry ever needed a hack to bring in customers on the cheap, that time is now. This short talk…

  • Digital and Distribution Day

The Mobile Self-Guided Tour Landscape

The Mobile Self-Guided Tour Landscape Iain Manley, Founder & CEO, VoiceMap This talk provides a big picture overview of self-guided tours, the landscape of products and providers, and the role…

  • Digital and Distribution Day

The Self-Guided Traveler

Will smartphones and apps replace tour guides? Or can they amplify a tour and attraction operator’s product portfolio? This talk explores the self-guided tour customer and the opportunity for operators…

  • Digital and Distribution Day

Workshop: Paid Search, Social & Call Tracking

Paid Search, Social & Call Tracking: Optimizing Your Advertising ROI When Times Are Tight Tom Kratsch, President & CEO, TRK Creative Group Even in a downtown, it can still pay…

  • Digital and Distribution Day

Workshop: Advanced Search Engine Optimization

Advanced Search Engine Optimization Peter Ross, Founder, 829 Studios With budgets cut it’s never been more important for operators to make the most of their online footprint. The key place…

  • Digital and Distribution Day

Workshop: Google MyBusiness Takedown

Google MyBusiness Takedown: Live Audits of Your Listings with Tourism Solved Robin Harnish and Andrew Alley, Tourism Solved In this workshop, the digital marketing experts from Tourism Solved review actual…

  • Digital and Distribution Day

Distribution’s Other Dirty Word: Content

As distribution channels have grown, managing content has become an increasingly unmanageable problem for operators. In this talk, Travel Curious founder Alex Grant pulls back the curtain on the challenges…

  • Digital and Distribution Day

Industry Happy Hour

Pour your drink of choice and join us for the end-of-the-day virtual bar chit-chat. We’ll invite several operators to chime on what they heard, learned, liked, and disliked on day…

The Networking Accelerator

Throughout Arival 360 you have the ability to meet up with prospective business partners, clients, and industry friends. But each day there is so much going on that you might have trouble meeting everyone you want to speak with.

So don’t miss the Arival 360 Networking Accelerator
This is a full day dedicated to 15-minute speed meetings. All meetings are one-on-one video calls, giving you enough time to evaluate if further discussions would be valuable, but not too much time if you are face to face with someone who won’t be helpful for your business. And if you want to continue the meeting, you’re one click away from scheduling additional time.

By using Arival’s personal profile filtering system, you will be able to select the most important people for you to meet, that’s a lot more valuable than walking around a live event looking at name tags!

All Arival 360 tickets include the Networking Accelerator on an opt-in basis. Just select that you want to participate, provide some additional information for filtering and plan on accelerating your networking on Wednesday, November 4.

Note: Arival Exhibitors have multiple meetings available for each time slot and also have access to a meeting room that provides the ability to have meetings with up to 50 people.

 

The Tour Operator Boot Camp in partnership with TripSchool 

Operating Essentials for the Future Tour Operator

Today we put our focus on what goes into building a fantastic tour experience. Join industry experts as we explore entrepreneurship, rethinking tour product possibilities, storytelling, building diversity into your experiences, and developing world-class guides. Think of today as a time for Reinvention, Refreshing, Reinvigorating, and Rethinking your business. In collaboration with TripSchool, Arival has assembled industry experts to create a day to really think about some of the most important topics facing your business today. Take advantage of roundtables and meeting times to connect with your peers from around the world who have the same questions and struggles that you work on every day.

Something for Everyone

We’ve designed this day to have something practical for everyone, all day long. Each block of time will offer a variety of content and workshops relevant to new operators looking for advice, advanced business owners looking to grow, and guides looking to improve.

Thematic Networking Lounges

All-day long we’ll host small networking lounges where you can come and meet new faces in your sector of the industry. From food, walking, and adventure tours, to new entrepreneurs or guides: there’ll be a room for you to come meet some new faces!

 

  • The Tour Operator Boot Camp

Welcome Event: Creating Exceptional Experiences

TripSchool is a guide training program and tour business incubator focused on the core of what we do: creating exceptional experiences that promote connection to people and places. For this…

  • The Tour Operator Boot Camp

Rethinking Tour Product Possibilities

During this series of roundtables and presentations, ArivalExperts and fellow operators offer a variety of ideas for refreshing and transforming your core tour products. As Covid-19 continues to force us…

  • The Tour Operator Boot Camp

Nuts & Bolts: Expert Demos and Ideas for your Business

During this series of roundtables and presentations, we're inviting operators and ArivalExperts to pull back the curtain on how they organize and run their businesses. In these practical, "nuts &…

  • The Tour Operator Boot Camp

Entrepreneurship Panel: Tips, Tricks and Advice for New Businesses

When we start our businesses, it's rarely with a perfect roadmap. We learn while doing, and a lot of lessons are learned later than we'd like. Beginning and early-stage businesses…

  • The Tour Operator Boot Camp

Diversity: Challenges and Possibilities for your Company and the Industry

The protests for racial justice in the wake of the murder of George Floyd in the United States highlighted an ongoing conversation around racial injustice, and a larger discussion of…

  • The Tour Operator Boot Camp

Discussions around Diversity & Inclusion

After the mainstage panel, we’ll offer presentations and group discussion rooms around a variety of diversity topics: growing the number of BIPOC tour businesses, speaking meaningfully and deeply about these…

  • The Tour Operator Boot Camp

Tour Guide Training, Beyond the Script

Last, but certainly not least, we turn our full attention to tour guides. As well all know, a fantastic guide can make or break a tour. But guiding is so…

  • The Tour Operator Boot Camp

Tour Guide Training Workshops & Discussions

Our final breakout sessions will look more in-depth at storytelling skills, increasing guide retention through the community, training guides as you grow, the varieties of five-star reviews, delivering feedback to…

  • The Tour Operator Boot Camp

Special Happy Hour Event!

Industry Happy Hour Pour your drink of choice and join us for the end-of-the-day virtual bar chit-chat. We’ll invite several operators to chime on what they heard, learned, liked, and…

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